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Payment Terms

We accept VISA, MasterCard, Discover, & American Express, checks & cash. All payment terms are prepaid, No COD's. Commercial customers can receive 30-day terms with an approved credit application.


We offer free shipping for orders over $48. Orders under $49 are charged a $4.95 shipping charge.
We ship in stock items on the next business day. Next Day or 2nd Day Air packages ordered before 3:00 pm Eastern Time can be shipped the same day. Special order merchandise or custom-built equipment requires longer lead-time. Large orders and assembled whole house units are shipped via common carrier, stretch wrapped on a pallet. Non-stock items are usually drop shipped.

International Orders

International Orders must be prepaid in full in U.S. funds via Cashier's check drawn on a U.S. bank or by wire transfer. Many product warranties do not provide coverage outside the U.S. USA Filtration makes guarantee of warranty coverage, serviceability, or compatibility for products that are used outside of the U.S. Duties, customs, taxes, tariffs, etc. all are the responsibility of the purchaser.

Damaged Items

Damaged items or boxes must be reported immediately to the delivery driver to be reported to the shipper. Damage must be noted immediately to make a claim. If boxes are visibly damaged we recommend opening the boxes in the presence of the delivery driver or possibly even refusing the shipment depending on condition. Our boxes are well packed when they leave our dock. All items are tightly packed. Damage is the responsibility of the freight company but must be reported properly.

Cancelled Orders

Any orders that are cancelled prior to shipment, not the fault of USA Filtration, will be charged all credit card transaction fees that have been charged to us by the bank. The bank charges a fee when we charge a credit card and they charge a similar fee when we refund it.

Returned Goods

Any merchandise being returned for any reason, must have a Return Authorization (RA) number. Contact our sales staff for an RA #. In some cases items can be returned directly to the manufacturer for replacement. Items returned must be shipped prepaid. We can't accept COD shipments.

Products are only eligible to be returned for 14 days from the date of delivery. After 14 days products are not eligible to be returned. Products can only be returned unused and in commercially resalable condition. Any products returned wet or having been wet, not in their original factory packaging or shrink wrapping are not eligible for refund. These products are only eligible to be serviced under their warranty.

Special order merchandise and non-stock dropped shipped items are not eligible for return.

Restocking Fees

If products are returned unused and in resalable condition no later than 30 days from the delivery date with an RA # issued within 14 days, a 20% or $20 minimum transaction fee is charged. If any order incurs a restocking fee imposed on us by our supplier, that fee is also passed on to the purchaser.


Returned orders that received free shipping will be subject to a $20 fee or the actual shipping amount, whichever is greater, to cover the cost of shipping. Shipping and installation fees are non-refundable services.

Product Suitability

All product information is based on data believed to be correct and reliable. It is offered for comparison, but is not to be considered a warranty or guarantee. USA Filtration makes no warranty, expressed or implied, concerning any product and its merchantability. USA Filtration's maximum obligation under its warranty shall be limited to a refund of the purchase price or replacement of a product tested to be defective. USA Filtration shall in no event be responsible for consequential damages of any kind or amount. Determination of suitability of a product is the responsibility of the purchaser.


Invoices over 30 days will be charged 1.5% interest per month. We do not ship orders to accounts with past-due balances. Client agrees to pay all reasonable legal fees and court costs associated with the collections of unpaid balances.


Acceptance of delivery of any product constitutes purchaser's acceptance of this agreement and subjects purchaser to its contents.



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